Winning stories - Case story
Playing the long game with Eltwin
Customer satisfaction is vital to our understanding of sustainable business, as long-term collaborations ensure reliable income streams for both Eltwin Group and our customers.
To ensure these win-wins, we focus on truly understanding what our customers want and need from us. Danish ventilation experts Netavent have enjoyed the benefits of this approach for the past three decades – clear evidence that Eltwin’s customer service is more than just a bunch of hot air.
"..it’s vital that our contact person understands what we do, understands our terminology, understands how we work."
“Considering how important the products we buy from Eltwin are for our systems, it’s vital that our contact person understands what we do, understands our terminology, understands how we work,” explains Jesper Midtgaard, Netavent’s CEO.
“On top of that, Eltwin’s products are reliable and make a difference, while we have experienced over the years that Eltwin has the flexibility to adapt to individual wishes for each specific project.”
"... Eltwin’s products are reliable and make a difference, while we have experienced over the years that Eltwin has the flexibility to adapt to
individual wishes for each specific project.”
Netavent designs ventilation systems for two main purposes: comfort (e.g. in office buildings, schools, hospitals) and laboratorial (e.g. at research facilities, hospitals, pharmaceutical manufacturers). Thanks to Eltwin’s electronic controllers, Netavent has been able to significantly improve the energy efficiency of their systems. With sustainability requirements in the building industry only increasing, Eltwin’s commitment to CSR principles will be essential to retain customers going forward, as Jesper explains:
“We are reliant on our suppliers to provide the right documentation and necessary traceability to meet the demands of our customers. So, sustainability is something that Eltwin must continue to focus on to remain competitive.”
